Privacy Policy

Privacy Policy — Zoccer Casino

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices you have under applicable privacy laws, including the GDPR where it applies.

Information We Collect

We collect information when you interact with our website, create an account, use our services, contact support, or participate in promotions. The types of data we process include:

Account and identity information: name, date of birth, contact details (email address, phone number), user name, and account preferences you provide when registering.
Verification documents: identity and address documents that you submit to help verify your identity and comply with applicable verification requirements.
Login and security data: account credentials, password hashes, and records of authentication events.
Usage and activity data: pages viewed, time spent on the site, games and services used, settings, and activity logs related to your account.
Device and technical data: IP address, browser and operating system information, device identifiers, and performance data collected to help us deliver and improve our services.
Communications: messages you send to our support team, responses to surveys, and other correspondence.
Marketing and preference data: your contact and communication preferences and whether you interact with our marketing.

How We Use Your Information

We use personal data to provide and improve our services, to communicate with you, and to meet legal and operational obligations. Typical uses include:

Creating and managing your account and verifying your identity.
Providing access to features and personalising your user experience.
Responding to your requests and communicating about your account and our services.
Operating, maintaining, and improving our website, products and services.
Detecting, preventing and investigating fraud, abuse, or other prohibited activities.
Carrying out analytics and research to help us understand how our services are used and to make improvements.
Sending promotional communications where you have consented to receive them.
Complying with legal obligations and protecting our legal rights.

Legal Basis for Processing (GDPR)

Where the GDPR applies, we rely on one or more of the following lawful bases to process personal data:

Performance of a contract: processing necessary to provide our services under the terms of your account.
Legal obligation: when we must process information to comply with applicable laws or regulatory requirements.
Legitimate interests: for activities such as fraud prevention, improving services, and maintaining security, where these interests are not overridden by your rights.
Consent: when you have agreed to specific processing such as marketing communications or optional features.

Sharing and Disclosure

We may share personal data with third parties for the purposes described in this policy. These recipients include:

Service providers that assist us with hosting, analytics, customer support, identity verification, security, and other operational functions.
Companies within our group for centralized support and compliance functions.
Legal or regulatory authorities when disclosure is required by law or necessary to protect our rights.
Other third parties with your consent or at your direction.

We require our service providers to handle personal data securely and only for permitted purposes.

International Transfers

Personal data may be transferred to and processed in countries other than your own. When we transfer data internationally, we implement appropriate safeguards such as standard contractual clauses or other measures required by law to protect your information.

Data Security

We use technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration and destruction. Measures include encryption of data in transit, access controls, and regular security testing. While we work to protect your information, no system can be completely secure, and we urge you to take steps to protect your account (for example, by choosing a strong password and keeping it confidential).

Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Retention periods vary by category of data and purpose for processing.

Your Rights

Subject to applicable law, you may have the following rights with respect to your personal data:

Access: request a copy of the personal data we hold about you.
Correction: request correction of inaccurate or incomplete data.
Erasure: request deletion of your personal data where there is no lawful reason for us to continue processing it.
Restriction: request a limitation on how we use your data in certain circumstances.
Portability: request a copy of your data in a structured, machine-readable format where applicable.
Objection: object to processing based on legitimate interests or direct marketing.
Withdraw consent: where processing is based on consent, you can withdraw that consent at any time for future processing.

To exercise any of these rights, contact us at [email protected]. We will respond within applicable legal timeframes, typically within one month. We may request information to verify your identity before acting on a request.

Automated Decision-Making and Profiling

We may use automated systems for risk assessments and fraud detection. These processes help protect accounts and the service. If automated decisions have a legal or similarly significant effect on you, you may request human review and contest the decision by contacting us at [email protected].

Cookies and Similar Technologies

We and our partners use cookies and similar technologies to recognise your device, remember preferences, and collect analytics. You can manage cookie settings through your browser or device. Restricting cookies may affect site functionality and your user experience.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal data from children. If we learn that we have collected personal data of a person under the applicable minimum age, we will take steps to delete that information.

Third-Party Links and Services

Our site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy notices before providing personal data.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. If we make material changes, we will provide notice through our website or by other means before the changes take effect.

Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

You also have the right to lodge a complaint with a supervisory authority in your country if you believe our processing of your personal data violates applicable law.