Responsible gambling

We want you to enjoy your time with Zoccer Casino and to stay in control. Gambling should be fun, entertaining and affordable. If play is ever causing stress, disrupting work, family life, sleep or finances, small changes can make a big difference. Below you will find clear, practical steps and tools to help you manage play, recognise when to step back, and access support when you need it.

What Responsible Gambling Means to Us

Responsible gambling is about choice, balance and safety. We provide tools so you can set limits that match your budget and lifestyle, clear information about account controls, and easy ways to pause or stop play if you need to. We encourage mindful decisions and support customers who want to take control of their gambling behaviour.

Tools to Manage Your Play

We offer a range of self-service and assisted tools to help you manage how you play. These are quick to set up and change through your account or with help from our support team.

Deposit limits — Set a daily, weekly or monthly cap on how much you add to your account.
Loss and wager limits — Limit how much you can lose or stake over a chosen period.
Session time reminders — Receive a prompt after a set amount of play time to help you pause and reflect.
Reality checks — Notifications that show play time, net wins/losses and session duration.
Time-outs — Short cooling-off periods (from days up to months) that temporarily block access to your account.
Self-exclusion — Longer-term or permanent exclusion options if you need an extended break from gambling.
Account cooling-off for financial tools — Options to remove saved payment methods or require additional verification for deposits.

Recognising the Signs of Problem Gambling

It can be hard to notice a problem in yourself or someone you care about. Here are common warning signs that play is becoming harmful:

Spending more time or money than intended.
Chasing losses — trying to win back money quickly after a loss.
Neglecting work, study, family or social commitments because of gambling.
Feeling anxious, upset or restless when not gambling.
Borrowing money or selling possessions to gamble.
Lying about gambling activity or hiding account use.

If several of these apply, consider using limits, a time-out, or speaking to someone you trust for perspective.

How to Get Help

Seeking help is a strong and practical step. You do not have to manage this alone.

Start by using our self-service tools: lower limits, enable session reminders, or choose a time-out or self-exclusion.
Contact our support team for help setting controls, removing payment methods, or activating longer exclusions. Support is available 24/7 for account and safety requests.
Talk with a trusted friend or family member for immediate support and accountability when making changes.
Consider professional help if gambling is affecting your mental health or finances — a qualified counsellor or treatment service can provide confidential guidance and practical plans.
If finances are a concern, consider reaching out to a financial counsellor to help organise debts and create a budget that supports recovery.

Self‑Exclusion, Time‑Outs and Account Restrictions

We offer several ways to step away from play depending on what you need.

Time-out — A short, reversible break from your account. Choose the length and it takes effect immediately.
Self-exclusion — A longer block from playing, typically from months to permanent. During this period you cannot access your account and promotional communications are paused.
Account closure — If you want a fresh start, you can request permanent account closure. This stops all access and removes balances according to account rules.
Requests and reversals — To protect your well-being, removals of self-exclusion or major limit increases are handled carefully and may include cooling-off periods and verification checks.

Setting Limits: Deposit, Loss and Wager Controls

Setting realistic limits in advance is one of the most effective ways to keep gambling in check. Consider the following when choosing limits:

Set deposit limits based on what you can afford without affecting bills or essentials.
Use loss limits to cap net losses over a day, week or month so you avoid chasing losses.
Apply wager limits if you find yourself placing larger bets than intended.
Revisit and reduce limits as needed — it’s always easier to relax a limit after a cooling-off period than to reverse an impulsive increase.
Ask support to remove saved payment methods or to add additional verification steps for deposits.

Practical Tips for Safer Play

Decide your budget before you start and never gamble money you need for essentials.
Set a time limit for each session and use reality checks to stick to it.
Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs.
Keep other interests and routines — sport, social activities, hobbies — to maintain balance.
Don’t chase losses. Treat gambling as entertainment with a fixed cost, not a way to make money.
Use the tools we provide immediately if you notice a change in behaviour or mood related to play.

Frequently Asked Questions

How do I set a deposit limit?
You can set deposit limits in your account settings or ask support to apply them for you. Limits can usually be set for daily, weekly and monthly periods.

What is the difference between a time-out and self-exclusion?
A time-out is a short break you can reverse after a fixed period. Self-exclusion is a longer or permanent block designed to prevent access for a set time and often requires a formal request to lift.

Can limits be removed immediately?
In most cases you can reduce or add limits instantly. For removals or increases of certain protections, a cooling-off period may apply to ensure changes are made thoughtfully.

Who do I contact if I need help now?
Contact our support team any time for urgent account controls, to set limits, or to request self-exclusion. If you feel you are at immediate risk of harm, please consider contacting emergency or health services in your area.

We are here to support you. If you want to make a change to your account or talk through options, reach out — we will help you find the right tools and next steps.